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Tuesday, 16 Jan 2018

Management Skills: Managing People

"If it wasn't for the guests, running a hotel would be easy" - Basil Fawlty - "Fawlty Towers" (BBC sit-com)

We could say the same about people. If we didn't have to manage them, being a manager would be a piece of cake.

Most managers manage people, and people create issues. This module identifies these issues, and explains how to deal with them.

Now, piece of cake anyone ..... ?

Note: There is a close relationship between Managing People and these management skills modules:
Absence Management
Appraising Effectively and Fairly
Discipline Handling
Interpersonal Skills
Leading and Inspiring
Team Development

Duration - 1 Day

The idea Delegate is - Someone who is already in a management or supervisory role, or who is about to be, and who would like review their management style.

Outline Content
The responsibilities and skills of an effective people manager or supervisor
Skills and attributes of an effective team / team member
Belbin Team Roles
Interpersonal Skills: Questioning, Listening and Feedback
Communicating effectively

Cool Activities include - Four juggling balls and a waste-paper basket.


© reallycooltraining: Management Skills training for the business community. Based in Aberdeen (Scotland) but delighted to travel to the client’s home location.

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