reallycooltraining, PC Training, IT Training, Management Skills Training, Aberdeen, Grampian, Scotland

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Tuesday, 16 Jan 2018

IT Skills: Train the IT trainer

This module teaches existing IT users how to deliver IT training to other people. It's aimed at those who have the requirement to run classroom-based computer training courses, to provide help-desk support, or to conduct one-to-one IT coaching sessions.

It concentrates on the behavioral aspects of IT training and coaching to provide the delegate with insight to "why" IT training can be problematic, as well as "how" to train or coach people in IT skills.

The theory is backed up by several skills practices making the module extremely interactive for both delegate and tutor.

Duration: Flexible - 1 or 2 days (the second day is devoted exclusively to extra practice and feedback).

The ideal delegate is: Someone whose job involves running IT training courses, who provides help-desk support, or who performs one-to-one coaching in the work environment.


Note: There is a close relationship between Train the IT Trainer and these IT Training and Management Training modules:
An Introduction to IT
Interpersonal Skills
Presenting with Style
Train the Trainer
PowerPoint
PowerPoint - Slide Design Service

Outline content:
The barriers to effective training
The behaviours of an excellent trainer
Why preparation is vital
Planning and structuring
Handling training media
Powerpoint Demonstration
Interpersonal skills: Questioning and Listening
Non-verbal communication (Body Language)
Understanding your trainees
Several skills practices.

Cool activities include:  Taming "Machine-gun Mouse"

 

 

 

© reallycooltraining: Computer Skills training and development for the business community. Based in Aberdeen (Scotland) but delighted to travel to the client’s home location.


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